Support

Questions, bugs or purchase problems — write to support@taktuno.app. We usually reply within 2 business days.

Before you write

Including these details lets us help you in one reply:

Device and operating system version (e.g. iPhone 14, iOS 18.2 / Pixel 7, Android 15)
App version (shown in Settings at the bottom of the app)
What you did, what you expected, what happened instead
A screenshot or screen recording, if the issue is visual

Frequently asked

I bought Taktuno Pro but ads are still showing

Make sure you are signed in with the same Apple or Google account you used for the purchase, then restart the app. On iOS you can also use Restore purchases in the app's settings. If the entitlement still does not appear, send us the purchase confirmation from Apple or Google and we will look into it.

What does Taktuno Pro include?

Taktuno Pro is a one-time purchase. It removes all ads, provides unlimited Daily Runs, increases your Streak Freeze bank from one to three and unlocks the Sunrise theme. If a streak is eligible for restoration, Pro restores it without an ad. All core game modes remain available in the free version.

How do I get a refund?

Purchases are processed by the platform, so refunds go through the platform:
Apple — reportaproblem.apple.com
Google Play — support.google.com/googleplay/answer/2479637

How do I change my advertising consent?

Open the app, go to Settings → PRIVACY OPTIONS. The Google consent dialog opens and you can grant or withdraw consent for personalised advertising at any time. On Android you can additionally reset or delete your advertising ID under Settings → Google → Ads. Taktuno does not request ATT permission or access the iOS IDFA; the iOS Tracking setting is not a Firebase analytics switch.

Can I play without usage analytics?

Yes. Product analytics is currently inactive in production. When offered in a future release, it requires a separate analytics choice in the Google privacy dialog. Declining does not affect gameplay, local statistics, reminders, Pro or Game Services. Under Settings → Usage analytics, you can see the status and open PRIVACY OPTIONS to review or withdraw your choice. Advertising consent and analytics consent are separate.

Does withdrawing analytics consent delete earlier data?

Withdrawal stops future product measurement and does not send earlier unmeasured gameplay if you later agree again. A local reset, clearing app data or uninstalling does not itself request deletion of data already received by Google. For an access or deletion request, follow the steps below. Aggregated reports and independent ad/store/game-service processing have separate limits and controls.

How do I request access to or deletion of analytics data?

If analytics is active and an existing identifier is available, use Settings → Usage analytics → Copy identifier for privacy request, preferably before withdrawal, reset or uninstalling makes the earlier identifier unavailable. Copying only places the identifier on your clipboard; it does not send a request or confirm deletion. The app clears its transient view copy when you leave; the operating system’s clipboard may retain what you copied.

Email privacy@taktuno.app or use Privacy contact in the app, which opens support@taktuno.app. Explain the request and include the identifier and platform if available. No password, store receipt, player ID or detailed timing history is needed for an analytics request. You can still contact us without an identifier and do not have to enable or keep analytics on; we will explain what can be located and the applicable limits. A later installation or permission may use a different identifier. See the privacy policy’s request process.

How do I turn Daily Run reminders on or off?

Open the app and use Settings → DAILY REMINDER. You can choose the daily reminder time and optionally enable a later “run still open” reminder. That second reminder is used only while today's run is open and your streak is at least two days. You may also see a soft reminder offer after you begin playing. Your device asks for notification permission only if you choose to turn reminders on. You can also disable notifications in your device settings.

Where is my game data stored? How do I delete it?

Core scores, timing statistics, Daily Run and streak state, reminders, XP/ranks, themes, weekly review inputs and settings are stored locally on your device. Taktuno has no game account or game backend, so we cannot remotely access or delete those local records. Optional usage analytics is separate; use the request process above for data already sent to Google. Personal operating-system backups may retain eligible local data after uninstalling. To erase it, delete the app. On Android you can also use System settings → Apps → Taktuno → Storage → Clear data. Your Taktuno Pro purchase is tied to your store account and can be restored after reinstalling.

What does Connect under Game Services do?

Game Center or Google Play Games may authenticate its platform profile when the integration is available. Taktuno submits achievement progress and eligible best scores only after you choose Connect. Turn Off stops future submissions but does not delete data already stored by Apple or Google. Manage or delete that data through the native Game Center or Play Games profile controls.

I lost my high scores after switching phones

Progress is device-local by design and does not sync through a Taktuno account. A platform device backup or transfer may carry some core progress and statistics, but time-sensitive retention data is deliberately excluded: Daily Run daily results and access rewards, streaks and Streak Freezes, reminders, XP/rank progression and weekly challenge state do not transfer through the app backup. Your Taktuno Pro purchase can be restored with the same store account. Timing statistics keep the 120 most recent sessions — older ones are dropped automatically.

How do Streak Freezes and streak restoration work?

You earn a Streak Freeze at each seven-day streak milestone. One Freeze automatically covers one missed day; the free version can bank one and Taktuno Pro can bank three. If a longer gap breaks an established streak, an eligible one-time restore may be offered briefly on the result screen. Free players can choose a short rewarded ad; Pro restores without an ad. Dismissing the offer is final for that break.

Why does the ad appear at different times?

Interstitials are paced on-device: the first completed eligible session on a local calendar day may show one, after that a number of further rounds is required. Daily Runs do not also trigger an interstitial. Separately, the first Daily Run each day is free and each additional run can be unlocked by choosing to watch its own rewarded ad. An eligible streak restore can also use a separately chosen rewarded ad. Taktuno Pro removes all ads and provides unlimited Daily Runs and ad-free eligible streak restoration.

What is included when I share a result?

For selected Daily Run and Precision Five results, and for the weekly review, Taktuno creates a square image card locally and opens the system share sheet with the card, result text and a Taktuno link. Nothing is uploaded or sent until you choose a destination app yourself.

The timing feels off

Measurements use hardware timestamps, but display latency, power-saving modes, screen recording and connected Bluetooth audio can all add delay. Close background recording, disable battery saver and prefer the device speaker for the most consistent results.

Reporting a security or privacy issue

Write to privacy@taktuno.app with a description and steps to reproduce. Please do not publish the details before we have had a chance to respond.